Support
At HBF, quality furniture comes with quality support. We’re here to help you every step of the way—from getting inspired to product specification and product care. We welcome you to review the information below for answers to some common questions, or reach out for further assistance with an HBF rep or team member.
Find a Rep
Locate an HBF expert in your area
Client Experience
Get in touch with HBF's dedicated Client Experience team
COM/COL Request
Check here to see if your own textiles or materials have been approved
Shipping
Take advantage of HBF’s competitively-priced Guaranteed Freight Program.
Warranty
Review HBF's standard warranty program
Terms of Sale
Review HBF’s comprehensive Terms and Conditions
Showrooms
Visit the New York showroom, or tour the space virtually.
Showrooms and Sale Reps
You’ll find a list of our sales representatives and locations, on our Find a Rep page.
You’ll find a list of our showrooms, their opening hours and locations, on our Find a showroom page.
Care + Maintenance
Visit HBF’s Care + Maintenance page or download our Care Guide for instructions
Care GuideRemittance Information
Please send all payments to:
HBF
PO Box 281970
Atlanta, GA 30384-1970
Note: Please include all relevant information such as Dealer Name, Account Number, Order Number, etc. so payment is applied efficiently and correctly.
Order Placement
To place an HBF order, please send us an email at hbforders@hbf.com.
COM/COL Ordering Requirements
Send to the following address:
HBF
900 12th Street Drive NW
Hickory, NC 28601-4763
Please include the project name, your name, company name, email address and phone number.
Prior to acceptance of order specifying COM/COL, a memo sample must be submitted to HBF for determination of suitability. To ensure proper COM/COL expediting, please tag fabric/leather with the following information:
- Purchasing Dealer Name and Purchase Order Number
- HBF Acknowledgement Number, if available
- Other pertinent information which will enable proper COM/COL identification
General Inquiries
To contact our Client Experience Team, please click here or email us directly at hbfservice@hbf.com.
Contact us
We’re here to help. If you have questions about making a purchase, careers or open positions, or general questions, please get in touch.
For warranty information, replacement parts, please contact your sales representative.
Call us
Speak to one of our client experience representatives. 855.423.2020
Send us an email
For General inquiries, please send an email to our service team at hbfservice@hbf.com
For orders, please email us at hbforders@hbf.com
Our team will respond to your requests within 2 business days.
Careers
At HBF and HNI, you can make a real impact every day with meaningful work that creates value. Drive your career with a variety of opportunities to learn and grow across our organization.